Ducane Housing is now part of Octavia, please contact us at:
202-208 Kensal Road
London NW10 5BN
tel: 020 8354 5500
Emily House is open from 9am-5pm Monday to Friday, except Bank Holidays.
If you are planning to visit Emily House to see someone from Residents Services, Investigations, Communal Services, or to speak to someone about a repair, please book an appointment by calling us on 020 8354 5500 before you come.
The nearest tube station is Westbourne Park (Hammersmith and City line) or bus routes 23, 18, 28 or 228 take you very close. Bus 23 drops you outside the office door (stop G -Bosworth Road) or for buses 18, 28 and 228 get off on the Harrow Road (stop T - Second Avenue) and walk over the bridge onto Kensal Road.
Report a repair
To report a repair you can call us on 0208 354 5500 between 8.30am and 5pm, Monday to Friday, except Bank Holidays.
Outside of these hours and on public holidays, there is a special service for emergency repairs only. To contact the emergency repair service please call 0208 354 5500 and follow the instructions in the message. Your call will be automatically transferred to our emergency out-of-hours service. Please note if an operative is sent out to you and they find it is not an emergency, you will be recharged for the cost of the visit.